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Latest news

New Daffodil Standards

2/6/2019

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The Royal College of GPs and Marie Curie partnership are due to launch the Daffodil Standards: the new UK General Practice Standards for End of Life Care and Advanced Serious Illness. This quality improvement programme is a great opportunity to help support General Practice to improve care for patients and their loved ones at the end of life.

During the development process they involved patients and carers, in consultation with RCGP Patient Partnership Groups, Marie Curie Expert Voices and National Association of Patient Participation. They have recently completed 16 feasibility pilots in practices to test the pilots. Here is a flyer and editorial with some information.

​The full documentation for the programme is free and voluntary, however foundation components are due to form part of End of Life Care QOF from April 2019. 
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H&SH awareness month - Sepsis

2/1/2019

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Each month we’re going to focus on a specific area of heath and this month we’re raising awareness of sepsis.

Every 3.5 seconds, someone in the world dies of sepsis. In the UK alone, 52,000 people lose their lives to sepsis every year. This is more than breast, bowel and prostate cancer combined. 

It’s also  a good opportunity to let you know that have we won a small bid to design and test some sepsis training and awareness events.

On behalf of NHS England we’ll be piloting some sepsis training, primarily for GP receptionists
and practice leads. We’ve already had a great response with training sessions already full.

We’re hoping the pilot will be a success as there’s potential to roll this out as a model.

You can download resources to promote sepsis awareness from Public Health England.

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My H&SH highlights 2018

12/21/2018

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As we rapidly head towards to the end of 2018, it's given the team here at H&SH an opportunity to think about their highlights from the year, as well as achievements that they are proud of and have made a real difference. Here's what they said...
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​"My highlight of 2018 has been watching the H&SH team grow. I’ve also been proud of the enthusiasm of practices who attended the events we ran with the CCG around looking to the future." 
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Felicity Brown, Deputy Head of Operations and Service Delivery


“My highlights for the year is watching the company continue to grow and the dedication of the people working for us wanting the best for patients, practices and other staff.  The office staff have come on vastly and do an amazing job.

“The summer bash, the cricket match and Christmas party were all brilliant, fun and a great reward for people for all of their hard work.

“It’s also realising how far we have come when other stakeholders recognise and value our importance and opinions.”

Simon Neil, Director


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​“I have so many highlights but two were definitely getting more involved in the management of our Care Coordinator team, and being amazed at what they do for patients – and watching the office team blossom, particularly our CAsPeR team. And also it’s been great to get out and meet people in practices!”


​Carl Gowland, Head of Operations and Service Delivery


"My highlight has been the development of a great team in extended access with some new staff coming on board in the next few weeks to join them. I think the biggest achievement has been the Florence Nursing Scheme starting with all five posts filled with exceptional candidates."

Vicky Holt, Nurse Lead

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“My highlight was urgent care winning NHS parliamentary award and
 personally, building relationships with staff and receiving positive feedback from the staff.”

Mathew Gould, Rota and Relationship Assistant


“My highlight of 2018 is gaining a new job role. I started with H&SH as part of the first cohort of care coordinators and I was then given a role in the main office as Activity and Performance coordinator.  This role was totally alien to me as my previous involvement in health care has been within a clinical role. I’ve had a lot of encouragement and support from the full team to enable to me to adjust and fit into my new role. Everyone is happy to help and offer support when needed.

“I’m proud of gaining my new role and also I’m proud to have been given the opportunity to be the operation lead in supporting the new Footsteps service.”
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Lisa Jordan-Hawksby, Activity and Performance coordinator

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"Meeting all the team and realising I  became part of a great organisation when I started in March, as well as learning behind the scenes of what Primary care Is all about. It has really taught me a lot coming from a non-clinical background before I started.


“I’m most proud of my first time persuading one of our GP’s to cover a shift for Urgent Care!”

Jade McGahan, Business Apprentice

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Tea with Florence

12/6/2018

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We were delighted to win a bid to retain experience and expertise in the area with our Tea with Florence scheme. It will provide a range of support and mentoring for newly qualified nurses and we’ll provide further updates in the next few weeks.
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Encouraging GPs to stay local

12/5/2018

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We’ve recently secured funding from NHS England to develop a GP retention fund and encourage GPs to stay within the local workforce. 

We’ll be looking at initiatives such as simplifying appraisal processes and access to free training and also schemes including golden hello or refer a friend.
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New screening project aims to prevent strokes in Hartlepool and Stockton

12/3/2018

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Hartlepool & Stockton Health recently launched a project to equip healthcare professionals within the federation with an ECG device, allowing them to screen patients for a potential heart condition when they attend GP appointments.

The AliveCor device allows GPs to screen suitable patients for undiagnosed Atrial Fibrillation (AF), which is a leading cause of stroke and is the most common heart rhythm disturbance.

There are one million cases of Atrial Fibrillation (AF) currently diagnosed in England. However it remains significantly under-diagnosed and it’s estimated that up to half of people with AF are currently undetected.

The AliveCor Mobile ECG is an app that runs on a compatible smartphone or tablet and records accurate ECGs and heart rate anywhere, at any time.

To take an ECG the patient rests it on their fingers or chest to record an ECG in 30 seconds. Results are known immediately, meaning GPs can provide a result for patients who then have the peace of mind of knowing whether or not AF has been found.

Dr Yusuf Soni, Innovations Director at H&SH, said: “This is a really great project, enabling us to equip GPs to identify patients who may have an undiagnosed Atrial Fibrillation. This also helps us take a more preventative approach to this condition, resulting in a reduction stroke - significantly improving health outcomes in the area and importantly patient quality of life. I have also attached a proforma that we are using in our practice for screening of AF for all out chronic disease patients review and would be happy to chat with member practices if they are interested doing something similar.   

“The service will be available through the evening Extended Access hubs, where we have 26,000 patient contacts a year, so it has the potential to have a huge impact on health in Hartlepool and Stockton.” ​

The average prevalence across the entire population in Hartlepool and Stockton is 1.8%, where it should be around 2.4%. In effect this means there are approximately 1800 people with undiagnosed AF, who are at risk of stroke.
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NHS England North Twitter Advent Calendar

12/1/2018

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The @NHSEnglandNorth Twitter account will be running a regional Twitter Advent campaign to support the Help Us Help You campaign and highlight winter messages around a variety of services. Topics covered will include accident and emergency services, flu, improving access to primary care and falls prevention.​

Look out for these tweets and get involved by sharing your own relevant messages.
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A step in the right direction for young people’s mental health

11/30/2018

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Since the pilot launched in October, Footsteps has been providing support and advice for young people in Stockton who are struggling with their mental health - and receiving fantastic feedback.

The service offers a safe and friendly environment for young people aged from 11 to 19 and provides GP-led clinics, with access to GPs, Counsellors, a clinical psychologist, youth teams from the local authority and sexual health advice from Brooke.


GPs can refer young people, some young people go along themselves, some go with parents and some attend with youth groups.


The team is also working with young people to find out what activities they would like to have on site - at the moment yoga, drama and dance are the top contenders so watch this space!

We are delighted to be supporting Footsteps and we’ll continue to update you on this great work.
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Hand health with a snappy twist

11/19/2018

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​We recently produced a film on hand hygiene for our extended access hubs, and added a little bit of fun with the help of 'Baby Shark'.

It was also part of our recent and current hand hygiene audit within the extended access hubs.
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Meet the team - Carl Gowland

11/19/2018

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Meet Carl Gowland our Head of Operations and Service Delivery for Hartlepool & Stockton Health.

Can you tell us a little bit about your role at H&SH?

As Head of Operations and Service Delivery for Hartlepool & Stockton Health, I’m responsible for the day to day running and management of all of our services including the 7 day extended access service and the Referral Management System, CAsPeR.

Alongside the business as usual activity I also manage the mobilisation and rollout of new contracts and initiatives.


Where did you work before joining H&SH?

I’ve worked in healthcare my whole career. After graduating with a business studies degree and I spent 7 years working for BMI Healthcare both at their Woodlands Hospital in Darlington and as part of their national team standardising processes across 60 sites.

I’ve also worked in commissioning at South Tees CCG and for Connect Health, a Physiotherapy company based in Newcastle. Working for Hartlepool & Stockton Health is my first venture into Primary Care.


What did you want to be when you were younger?

I wanted to become a primary school teacher, but quickly decided days of play doh and crafting weren’t for me!


What you do outside of work?

As well as having three children, I also manage a local children’s football team in Billingham which takes up a lot of my weekends. I also like to play golf whenever I can.


What  do you enjoy most about working for H&SH?

I enjoy the hands on management of  services and the mobilisation of new contracts to benefit local patients. The culture of the organisation is key to what we do and I feel empowered to make a difference to the local health economy.


What you’re most excited about in the future for H&SH?

I feel the changing face of healthcare can only benefit from having a strong primary care voice, and feel the federation can continue to grow and be that voice. Collaboration over the coming years can offer fantastic opportunities for practices to strengthen their position at the heart of healthcare and provide the platform to build fantastic services for patients.
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